The SAM II HR System is routinely available from 6:15 AM to 6:00 PM, seven days a week. Exceptions to the routine schedule include down times for payroll processing. SAM II HR is unavailable for one day each pay cycle for payroll processing. The exact dates for payroll processing can be found on the SAM II HR Payroll Processing Schedule on the SAM II website.
The SAM II HR Data Warehouse system is routinely available from 7:00 AM to 8:00 PM, seven days a week. The HR Data Warehouse is available during the period when the HR production system is down for payroll processing.
The SAM II HR Technical Helpdesk is routinely available from 7:30 AM to 5:00 PM, Monday through Friday, excluding holidays.
Notifications for deviations in the routine schedule other than those noted above are sent to the SAMII-HR discussion list. Users can subscribe to the discussion list from the SAM II web site.
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